029 2046 3345

Offering you the new Parcelforce Select courier service.

Posted on: Tuesday, August 04, 2015

As always, we at Heat & Combustion Supplies Ltd are continually looking to improve our
service to you and offer you an unbeatable, professional & unrivaled experience being your
premier H.V.A.C. solutions provider. With this in mind, along with our principle courier 
Parcelforce, we can now offer you the Parcelforce Select service for your consignments.

From the 9th February 2015, you will automatically receive messages ( please supply a mobile number when ordering ) to further improve the delivery experience if you are not available when we attempt to deliver.

New delivery to neighbour notification
When you are not available to receive delivery,  we can ( if selected ) deliver to a neighbour, we will send a notification to advise which neighbour we've left your consignment with.

New attempted delivery notification
When nobody is available to receive a delivery, we'll send a notification to inform you that we have attempted delivery and provide details on what to do next.

New delivery to Post Office® notification
Where we have taken your consignment to the Post Office for you to collect, we will advise you that your consignment is ready to collect – along with the details of the Post Office that you are collecting from.

In addition to the enhancements that we have made following the delivery attempt, we have made a change to the existing pre-delivery notification  We're changing our 30-90 minute pre-delivery notification to a one-hour window so you know exactly when we'll deliver.

How do you get these new services?
We'll provide the new notifications to you automatically if you provide a mobile telephone number when ordering.

We are constantly looking at ways to improve performance, Service, Reliability & customer satisfaction but if you have any suggestions or idea’s then please do not hesitate to contact us through the Live Price Customer Portal or e-mail us on sales@heatcombustion.co.uk

Heat & Combustion Supplies

Unit E5, Southpoint Industrial Estate
Foreshore Road, Cardiff Bay, Cardiff CF10 4SP

A TRADING DIVISION OF UK ELECTRIC LIMITED

Tel: +44 (0) 29 20 463345
Fax: +44 (0) 29 20 463346

sales@heatcombustion.co.uk
www.heatcombustion.co.uk

Disclaimer:
Please refer to manufacturers documentation for
full safety specification and correct fitting.

REGISTERED OFFICE, VOTEC HOUSE, HAMBRIDGE LANE, NEWBURY RG14 5TN